Send the app name and receipt or Checkout reference. Never include a full card number or security code.
Direct support
Talk to the maker.
Questions do not disappear into a ticket maze. Write about a purchase, a download problem, a product feature or an accessibility issue.
Support email
hello@appsthatstay.com
Support details
Purchase helpInclude the product and Stripe reference.
Technical problemDescribe what you expected and what happened.
Custom app or featureBuild a structured project brief first.
Include what we need to help.
The previous email-opening form has been removed. Copy the support address and write from the email service you already use.
Include the browser, device and the exact step where the problem appeared. Remove unrelated personal data from screenshots.
Use the custom business app brief builder to describe the workflow, users, data, timing and budget before you write.
Nothing is submitted through this page. Information is received only when you send an email yourself. See the privacy policy.
Keep the Stripe receipt.
If an automatic download fails, the receipt helps verify the purchase without asking for sensitive card information.
Export a backup first.
Before troubleshooting browser storage or moving devices, export the app backup and keep a separate copy.
Remove customer details.
When sending screenshots or examples, hide client names, addresses, phone numbers and other unnecessary personal data.